Legal

Privacy Policy

Last updated: 9 October 2026

This policy explains how Natgenic collects and uses information when you contact us or place an order through Instagram.

Information we collect

We may collect your name, delivery address, phone number, email address, order details and messages you send us. Payment information is handled by the payment method you choose; we do not ask you to send card details by email.

How we use information

We use your information to respond to enquiries, process and deliver orders, provide order updates, handle customer support and meet legal obligations.

Sharing information

We share only the information needed with delivery partners and service providers that help fulfil your order. We do not sell your personal information.

Data retention and security

We keep order and support information only for as long as reasonably necessary for the purposes above and legal record-keeping. We take reasonable steps to protect it, but no online transmission or storage method is completely secure.

Your choices

You may ask to access, correct or delete personal information we hold about you, subject to applicable law and records we need to retain. To make a request, contact us at natgenic.hairoil@gmail.com.

Updates

We may update this policy from time to time. The latest version will always appear on this page.

Contact

For privacy questions, email natgenic.hairoil@gmail.com.